This Policy applies as between you, the User of this Website and Diamond Drainage and Groundworks Limited the owner and provider of this website. This Policy applies to our use of any and all data collected by us in relation to your use of the website and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means collectively the personal information, payment information and credentials used by users to access material and / or any communications system on the website;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
means a small text file placed on your computer by Diamond Drainage and Groundworks Limited when you visit certain parts of this website. This allows us to identify recurring visitors and to analyse their browsing habits within the website. Where e-commerce facilities are provided, Cookies may be used to store your Cart. Further details are contained in Clause 10 of this Policy;
means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Diamond Drainage and Groundworks Limited"
means collectively any online facilities, tools, services or information that Diamond Drainage and Groundworks Limited makes available through the website either now or in the future;
means any online communications infrastructure that Diamond Drainage and Groundworks Limited makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users"
means any third party that accesses the website and is not employed by Diamond Drainage and Groundworks Limited and acting in the course of their employment; and
means the website that you are currently using (www.diamonddrainageandgroundworks.co.uk) and any sub-domains of this site (e.g. subdomain.diamonddrainageandgroundworks.co.uk) unless expressly excluded by their own terms and conditions.
2. Data Collected
Without limitation, any of the following Data may be collected:
1.2 date of birth;
1.4 job title;
1.6 contact information such as email addresses and telephone numbers;
1.7 demographic information such as post code, preferences and interests;
1.8 financial information such as credit / debit card numbers;
1.9 IP address (automatically collected);
1.10 web browser type and version (automatically collected);
1.11 operating system (automatically collected);
1.12 a list of URLS starting with a referring site, your activity on this website, and the site you exit to (automatically collected); and
1.13 Cookie information (see Clause 10 below).
3. Our Use of Data
1.1 Any personal Data you submit will be retained by Diamond Drainage and Groundworks Limited for as long as you use the Services and Systems provided on the website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 6 moths.
1.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
1.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security, see Clause 9 below.
1.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:
4.a.1 internal record keeping;
4.a.2 improvement of our products / services;
4.a.3 transmission by email of promotional materials that may be of interest to you;
4.a.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.
4. Third Party websites and Services
Diamond Drainage and Groundworks Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services Do Not have access to certain personal Data provided by Users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Diamond Drainage and Groundworks Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
5. Changes of Business Ownership and Control
1.1 Diamond Drainage and Groundworks Limited may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
1.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller.
6. Controlling Access to your Data
1.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
1.a.1 use of Data for direct marketing purposes; and
1.a.2 sharing Data with third parties.
7. Your Right to Withhold Information
1.1 You may access certain areas of the website without providing any Data at all. However, to use all Services and Systems available on the website you may be required to submit Account information or other Data.
8. Accessing your own Data
1.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
1.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
1.1 Data security is of great importance to Diamond Drainage and Groundworks Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
1.2 By using this site you consent to the setting of our Cookies, you are enabling us to provide the best possible experience and service to you through our website. If you wish to deny your consent to the placing of Cookies, certain features of the website may not function fully or as intended.]
1.3 [Certain features of the website depend upon Cookies to function and are
1.4 deemed, within the law, to be strictly necessary. These Cookies are detailed in Schedule 1A. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser's settings, as set out in sub-Clause 10.4.]
1.5 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the website.
1.6 You may delete Cookies at any time however you may lose any information that enables you to access the website more quickly.
1.7 [The website uses the third-party Cookies detailed in Schedule 2 for the purposes described therein. These Cookies are not integral to the services provided by the website to you and may be blocked at your choosing via your internet browser's privacy settings or via your response to the request for consent detailed in sub-Clause 10.2.]
1.8 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.
11. Changes to this Policy
About The General Data Protection Regulation.
The General Data Protection Regulation (GDPR) is one of, if not the most significant piece of privacy legislation passed by the European Union in the last twenty years. It was designed to replace the 1995 EU Data Protection Directive (European Directive 95/46/EC). Its aim is to strengthen the rights that EU individuals have over their data, by creating a consistent data protection law that is implemented across Europe.
Diamond Drainage and Groundworks Limited will comply with the applicable GDPR regulations as a data controller when they come in to effect on 25th May 2018. By working concomitantly with our existing and future clients, we will explore any, and all opportunities within our services by offering to support our customers in meeting their GDPR commitments, wherever possible.
Where do we stand?
We are dedicated to addressing EU data protection requirements which are applicable to ourselves as a data controller. These efforts have been critical in our ongoing preparations for the GDPR:
As a company, we have evaluated the following principles in preparation for the enforcement of GDPR and we suggest that our customers also look to do the following:
- We have completed a full audit of all personal data held both in hard copy and in digital format to assess the relevance to our operational procedures. We have expunged where necessary any data sets which are no longer appropriate to our needs. This includes what legal rights we have as a company to store this information and the removal of anything we deem unnecessary going forward.
- As per the new regulations we have created a simple format for you to request all information we hold on you personally, request adjustments to the data we hold, and give you the complete right to be forgotten from our systems. Should you need any help with this please complete our form below and one of our accounts team will support you.
- We are working towards recording our consent to communicate with all our existing and new customers. Albeit we do not envisage email marketing as a viable solution going forward, we will still where appropriate, obtain and record consent for marketing purposes.
- We have increased our onsite and hosted security solutions to help cater for a more robust environment for that of ourselves and our customers. We have entrusted the support of a dedicated IT company to support our infrastructure and keep all data as safe as practically possible.
Where do you stand?
As a prevailing or forthcoming customer of Diamond Drainage and Groundworks Limited, now is the ideal time for you to commence your preparation for the GDPR as a data controller. You may want to consider these tips:
Get to know GDPR: Familiarise yourself with the provisions of the new regulations, particularly how it may contrast from your existing data protection liabilities, and consider the relationships you have with both your client base and aspirants. Also, note the deviation of local provisions which may be antiquated by the new regulations when they become EU law on May 25th, 2018. Do be aware that new desideratum may require new solutions that meet the stringent exigencies ahead.
Audit your data and processes for data capture: Create an updated and precise inventory of personal information that you control. Review your current controls and processes to ensure that they're sufficient, and build a plan to address any areas which may need improving. Here are some steps you can take today:
- Review your field maps.
- Review your process documentation.
- Ensure that you have a lawful basis for processing the data.
Stay informed: Stay abreast of updated regulatory guidance as it becomes available, and consider consulting a legal expert to obtain guidance which is applicable to you. We would recommend a regular review of the Information Commissioner's website, which is the UK representative within the EU working group: Article 29.